SERVICE CONDITIONS
Address Correction -In the event a consignee's address is incorrect, Airport Courier will attempt to find the correct address. If the shipment is to be delivered to another address, a re-delivery fee will be assessed in accordance with current delivery rates. If the correct address cannot be determined, the shipper will be contacted only for disposition. If the shipment is returned, it will be at the shipper's expense.
BILLING -Shipments will be accepted with the freight charges being billed prepaid, The shipper and consignee are liable jointly and separately for all unpaid charges. If not specified on the Airport Courier BOL, the client, as noted on Airport Courier tracking documents will be billed.
CARGO LIABILITY--Airport Courier will only be liable for the value declared on the Airport Courier bill of lading. It represents the maximum liability for all loss or damage of the entire shipment. Exposures beyond the value declared are not assumed by Airport Courier. These liabilities are assumed by the shipper or transferred to an insurance company by the purchase of an insurance policy. Airport Courier will provide insurance coverage when requested, with a 24 hour notice.
CLAIMS--Damage or loss discovered by the consignee after delivery must be reported to Airport Courier, LLC. PO Box 321 Commerce City CO 80037, in writing via mail or FAX to 877-957-4372 within 30 days after delivery. Claims for concealed damage must be reported in writing within 10 days after delivery. Airport Courier reserves the right to make an inspection of the shipment. Claims for overcharges or refunds must be made in writing to Airport Courier within 30 days of the shipment acceptance.
C.O.D. SERVICE--In accordance with Airport Courier Rules and Regulations, in effect at the time of shipment, C.O.D. shipments are acceptable to the Continental U.S., Alaska, Hawaii. Upon delivery Airport Courier will accept a check payable to the shipper only for the C.O.D. amount and a second check payable to Airport Courier if freight charges are collect. C.O.D. service is available at a fee of $15.00 or 2% of the C.O.D. amount, whichever is greater.
COVERAGE--Airport Courier delivers door-to-door or airport-to-airport to every major destination in the U.S. (request a listing listing of Airport Courier Cities)
DANGEROUS GOODS--Service is available subject to acceptance. Airport Courier personnel are trained and fully certified to handle these special commodity shipments in certain markets. Shipments will be rated in accordance with Airport Courier Rules and Regulations in effect at the time of shipment.
DECLARED VALUE CHARGES--In accordance with Airport Courier Rules and Regulations, in effect at the time of shipment. Valuation exceeding $10,000, can be handled provided a minimum of 24 hour notification is received before tendering shipment. Maximum declared value is $1,000,000 per each Airport Courier bill of lading.
DIMENSIONAL WEIGHT--Charges will be assessed on the actual or the dimensional weight of the shipment, whichever is greater. Dimensional weight is computed on the basis of 194 cubic inches equaling one pound for domestic service and 166 cubic inches equaling one pound for international service. Dimensional Weight = Length" x Width" x Height" divided by 194/166. If the dimensional weight is greater than the actual weight, the dimension weight figure is used in rate computation.
INSPECTION OF SHIPMENTS--Airport Courier reserves the right to inspect all shipments tendered for transportation.
OVERSIZED FREIGHT--Subject to advance arrangements, Airport Courier will accept shipments containing a piece or pieces in excess of 400 pounds with a length of 85 inches or greater or a height or width of 59 inches or greater or any one piece that exceeds 150 inches in length plus girth. Shipments will be rated in accordance with Airport Courier Rules and Regulations in effect at the time of shipment. An additional day in transit may be required.
RATING--Domestic shipments will be rated at the next higher weight level if lower charges result when rating at actual weigh levels.
SERVICE LEVELS—Jobs will be billed out according to service level specified or at which the job was actually performed as per electronic time stamps
All conditions are subject to Airport Courier Rules and Regulations.
Accessorial Codes
Afterhours- Monday – Friday 00:00 – 06:00, 18:00 – 23:59
00:00 Saturday – 23:59 Sunday
Holiday- New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, from 12:00 pm Christmas Eve, Christmas Day, from 12:00 pm New Years Eve.
Weight-Items exceeding 50 lbs for service levels 1 – 3, items exceeding 20 lbs AOG Services.
Wait-Standby time exceeding 10 minutes at pickup or receiving point.
Surcharges
Fuel- applies to AOG D to D and AOG HFPU only
Security- applies to AOG D to D and AOG HFPU only
Other levels of service may be available depending on delivery requirements.
Service Specific Terms
AOG HFPU-Upon order placement for AOG Hold for Pickup service (also known as “OTC” (over the counter), Airport Courier’s cargo liability is from the time of taking possession as per Airport Courier’s Bill of Lading from the shipper’s facility or designated pickup location to the point of tender at the receiving airline as evidenced by the receiving airlines signed air waybill and time stamp.
Accountability-AOG HFPU service fees are all inclusive to include: flight lookup, prepare routing, pickup from shipper’s location, tender, airline transportation, tracking and POD (proof of Delivery) notifications.
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AOG D to D- Upon order placement for AOG Door to Door service, Airport Courier’s cargo liability is from the time of taking possession as per Airport Courier’s Bill of Lading from the shipper’s facility or designated pickup location to the point of tender at the receiving airline as evidenced by the receiving airlines signed air waybill and time stamp; then upon recovery as evidenced by the release signature on the airline air waybill at the receiving station
AOG HFPU and AOG D to D Service disclaimer:
Upon order placement of either AOG service offered by Airport Courier (AOG HFPU or AOG D to D), the shipper and or client of Airport Courier understands that there is a shared involvement by Airport Courier, its agents and the airlines in order to achieve the requested service levels. Airport Courier will not be held liable for any loss of business, revenue or otherwise negatively affected as a result of any discrepancy during the service process that is out of Airport Couriers control in regard to damage, loss, theft or delays.
Airline air waybill-In accordance with these terms in regard to AOG HFPU and AOG D to D service levels and Airport Couriers IACSSP (Indirect Air Carrier Standard Security Program) Airport Courier will be recognized as the “shipper” on airline air waybills; thereby binding a shipping contract between Airport Courier and the airline. Airport Courier will specify “NVD” no declared value on the airline air waybill unless otherwise specified by Airport Couriers shipper.
Damaged shipments-In the event of damage during air shipment, Airport Courier will file claim with the airline involved. When a settlement is made as per the airline air waybill terms, settlement will then be made to Airport Couriers billed client as per Airport Courier tracking documents.
Airline Service Failure-in the event there is an airline service failure as per airline tariff codes and terms of service; in most cases, when an airline air waybill “does not ride as planned” as per the routing indicated on the airline air waybill, Airport Courier will file claim with the airline involved. Upon claim approval Airport Courier will credit 30% of the base rate of an AOG HFPU service level to the billed client as per Airport Courier tracking documents.
Notifications-Various means of notifications are available for the convenience to Airport Courier clients. To satisfy minimum accountability for delivery notification, one or more means may be used and will include: phone call, text message to specified text address, email or on line access, either through “Quick-Track” or by client log-in at www.airportcourier.net
On-line terms of use- Clients who are given access to the Order Entry, Tracking and Report modules through a password protected portal agree that:
Users take full responsibility for the accuracy of orders generated online and any attempt by Airport Courier to perform pick up or delivery with inaccurate information may result in additional expense.
By generating an online order and receiving a tracking number, the user agrees to Airport Courier Terms and Conditions.
Rates shown at the time of order are due and payable upon invoicing unless another amount for a given job is negotiated and agreed upon by both parties in which Airport Couriers will adjust the job to reflect agreed amount.
Additional expenses may be incurred that are not anticipated upon order entry. Airport Couriers reserves the right to adjust the order to reflect additional expenses.
Billing Terms
NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO Airport Courier, THE SENDER IS ULTIMATELY LIABLE FOR ALL CHARGES AND FEES.
A $20.00 special handling fee will be applied for any check or electronic funds transfer that is dishonored due to insufficient funds on deposit or incorrect/insufficient signature of the draw.
Requests for re-billing will be accepted up to 60 days from the invoice date, not counting the invoice date. Re-bill requests will be accepted only for unpaid shipments. If we are unable to obtain payment on any transaction billed to a credit card, a $10.00 special handling fee will be charged.
All remittances should be sent to the following address:
Airport Courier
PO Box 321
Commerce City, CO 80037
We reserve the right to audit shipments made via an automated shipping device to verify service selection and package or shipment weight. If the service selected or weight entered is incorrect, we may make appropriate adjustments to the invoice at any time.
Senders are responsible for accurately entering or relaying shipment information. Because the number of packages and weight per package are critical for our ability to correctly invoice, if you fail to provide - or incorrectly provide - this information you will be billed based on our best estimate of the number of packages transported. You will also be billed for either the standard dimensional factor at the time of billing or a standard "default" weight-per-package estimate. If no service is specified, we will send your shipment via the Airport Courier service selected by us at our sole discretion.
A request for invoice adjustment or refund must be made in writing. The request may be noted on either the "Invoice Summary", "Invoice Remittance" or by an attached letter. The request must state the reason that you believe an adjustment or refund should be warranted and you must provide the Airport Courier account number, the package tracking number, the date of shipment, the recipient's name, address and zip code. A credit will only be applied against charges for the shipment giving rise to the credit. NOTE: A partial payment against an invoice is not considered a request for invoice adjustment or notice of a refund request.
Overcharge means a charge based on an incorrect rate, an incorrect special handling fee, billing for the wrong type of service or billing based on incorrect package/shipment weight, waiting time or account numbers.
Requests for invoice adjustments or refunds must be received within 30 days after the date of shipment if WE are responsible for the error. Requests for invoice adjustments and refunds must be received within 30 days after the original invoice date if YOU are responsible for the error.
If you choose to send your invoice adjustment request separately from your remittance statement, please send it to the following address:
Airport Courier
ATTN: Accounts Receivable
PO Box 321
Commerce City, CO 80037
For additional information or assistance regarding billing issues, please contact our Accounts Receivable department at 210-488-7457 or email [email protected] from 9:00 AM to 5:00 PM (CST), Monday through Friday.
The shipper is responsible for all reasonable costs incurred by Airport Courier in attempting to obtain payment on any transaction. Such costs include - but are not limited to - attorneys' fees, collection agency fees, interest fees and court costs.
Credit Terms
The invoice date begins the credit term cycle, and payment is due within fifteen days from the invoice date. Failure to keep your account current will result in your account being placed on a "credit card only" status. This status may impair your ability to use our service, your shipments may be delayed.
Credit privileges will not be restored until you have paid all PAST DUE balances in full, in addition to all costs, fees and expenses incurred by Airport Courier in collecting or attempting to collect such balances. NOTE: Airport Courier may require establishment of electronic funds transfer as a prerequisite to credit restoration.
Customers requesting removal from "credit card only" status must contact our Accounts Receivable department at 210-488-7457 or email [email protected]
Airport Courier may decline to restore your credit privileges even if all costs, fees and expenses are paid. In the event of a prompt payment (on a "credit card only" status), you agree to be liable for all reasonable costs which may include - but are not limited to - attorneys' fees, collection agency fees and/or interest and court costs. NOTE: We do not provide consumer credit privileges.
Liabilities Not Assumed
Airport Courier will not be liable for, nor shall any adjustment, refund or credit of any kind be made as a result of any loss, damage, delay, mis-delivery, non-delivery, mis-information or any failure to provide information, except such as may result from our sole negligence.
WE WILL NOT BE LIABLE FOR ANY DAMAGES - WHETHER DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL - WHETHER OR NOT WE KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED, INCLUDING - BUT NOT LIMITED TO - LOSS OF INCOME OR PROFITS. IN NO EVENT SHALL OUR OR THE SERVICING COURIER AGENT/MOTOR CARRIER’S or AIRLINES LIABILITY EXCEED THE DECLARED VALUE OF A SHIPMENT.
Nor shall we, absent agreement, in writing, and executed by an Airport Courier manager, we will not be liable for, nor shall any adjustment, refund or credit of any kind be given as a result of any loss, damage, delay, mis-delivery, non-delivery, mis-information or failure to provide information caused by or resulting in whole or in part from:
· The act, default or omission of any person or entity other than Airport Courier
· Your violation of any of the Terms and Conditions , as amended from time to time - but not limited to - the improper and insufficient packaging, securing, marking or addressing of shipments, or use of an account number that is not in good credit standing.
· Perils of the air, public enemies, criminal acts of any person or entities, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotions, hazards incident to a state of war, acts of terrorism, local or national weather conditions (as determined solely by us), national or local disruptions in air or ground transportation networks, strikes and/or anticipated strikes (of any entity, including other carriers), natural disasters (earthquakes, floods, hurricanes), conditions that present danger to our personnel, and disruption or failure of communication and information systems.
· Acts or omissions of any person or entity other than Airport Courier, including our compliance with verbal or written delivery instructions from the sender, recipient or persons claiming to represent the shipper or recipient.
· The inability to provide a copy of the delivery record or a copy of the signature obtained at delivery.
· Failure to provide a valid Airport Courier account number that is in good credit standing.
· Our failure to notify you or any delay, loss or damage in connection with your package/shipment or any inaccuracy in such notice.
· Performance of any services will constitute us as shippers or anyone's agent for any purpose..
· Our provision of advice, assistance or guidance on the appropriate packaging of packages/shipments does not constitute acceptance of liability, unless such advice, assistance or guidance has been approved in writing by an officer of Airport Courier, LLC and expressly accepts liability in the event of a damaged package/shipment.
· Airport Courier will not be liable for any package/shipment where our records do not reflect that the package/shipment was tendered to us by the customer.
In addition to other limitations which may apply under terms and conditions of a servicing courier/motor carrier’s tariff and shipment agreements, neither Airport Courier, nor the servicing courier agent/motor carrier or airline will be liable for any loss, cost, damage to or delay of any shipment related to or arising out of the following:
· Packages/Shipments of any alcoholic beverages, tobacco products, plants and plant materials.
The nature of the shipment, including any defect, characteristic or inherit vice of the shipment.
· Loss of or damage to articles packed and sealed in packages/shipments by the sender or by persons acting at sender's direction, provided the seal is unbroken at the time of delivery, the package/shipment retains its basic integrity, and receipt of shipment by the recipient without written notice of damage on the delivery record.
· Erasure of data or the loss or irretrievability of data stored on magnetic tapes, files or other storage media; Erasure or damage of photographic images or sound tracks from exposed film
· Loss of or damage to articles packed and sealed in packages/shipments by the sender or by persons acting at sender's direction, provided the seal is unbroken at the time of delivery, the package/shipment retains its basic integrity, and receipt of shipment by the recipient without written notice of damage on the delivery record.
· The shipment of fluorescent tubes, neon lighting, neon signs, x-ray tubes, laser tubes, light bulbs and flat panel display screens (all types).
· Releasing packages/shipments released without obtaining a signature, if permission by sender has been granted to leave a package/shipment without a signature. NOTE: Airport Courier will not request a serving courier to packages/shipments without being instructed to do so.
· Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases or other items whose outer finish might be damaged by adhesive labels, soiling or marking unless placed within a protective container for shipment.
· If a package/shipment is refused by the recipient, leaks or is damaged, the package/shipment will be returned to the sender. If the sender refuses to accept the returned package/shipment or it cannot be returned because of leakage or damage due to faulty packaging, the shipper is responsible for - and will reimburse Airport Courier and the servicing courier agent/motor carrier - for all costs and fees of any type connected with the legal disposal of the package/shipment, plus any costs and fees of any type connected with the clean-up of any spilling or leakage.
Re-Delivery Service
This service will be provided upon request. If our first delivery attempt is unsuccessful - either to a commercial or residential address - Airport Courier will make an additional attempt to deliver (as instructed by the shipper) at a rate equal to the original charge. If a package still cannot be delivered, we will hold it at Airport Couriers or assigned agent of Airport Couriers’ for two (2) additional business days while we research the status with the sender and/or the recipient, and receive further instructions. Any shipment that cannot be delivered after that time will be considered "undeliverable".
Routing and Re-Routing
Airport Courier may re-route packages/shipments when the sender authorizes the re-route. A re-route is a request to change a delivery address from what was originally requested. Specifically, a re-route is:
· A change from one street address to another in the same city/state.
· A change from HOLD FOR PICKUP to a request for DOOR to DOOR.
· A change from delivery instructions to a request for HOLD FOR PICKUP.
We will determine the routing of all packages/shipments, including the mode of transportation used - air, ground or any combination thereof - in providing our services. We reserve the right to divert any package/shipment (including the use of other carriers) in order to facilitate its delivery.
Re-Routing Terms
1. An additional fee will be billed to the account number specified for each re-routed package/shipment. This will not apply when a package intended for delivery is changed to HOLD FOR PICKUP.
2. To re-route a package/shipment, the sender must call and provide us with the Airport Courier tracking number.
3. If a recipient calls to re-route a package/shipment, they must provide us with the applicable Airport Courier tracking number. We may, at our option, require the shipper to authorize and approve the re-routing.
4. If the sender calls to re-route a shipment, the sender must provide us with the new destination address for the package, including a valid contact phone number for the recipient.
5. We will attempt to honor the new delivery request, but our verification and handling procedures may result in delays. Only ONE re-route will be allowed per package/shipment.
Warranties
Airport Courier makes no warranties - express or implied – Airport Courier is not responsible for any damage to, loss or delay of any shipment of the acts of third parties. If you have any questions or concerns regarding our services, please contact us:
Airport Courier LLC
PO Box 321
Commerce City, CO 80037
877-877-9211
[email protected]
Address Correction -In the event a consignee's address is incorrect, Airport Courier will attempt to find the correct address. If the shipment is to be delivered to another address, a re-delivery fee will be assessed in accordance with current delivery rates. If the correct address cannot be determined, the shipper will be contacted only for disposition. If the shipment is returned, it will be at the shipper's expense.
BILLING -Shipments will be accepted with the freight charges being billed prepaid, The shipper and consignee are liable jointly and separately for all unpaid charges. If not specified on the Airport Courier BOL, the client, as noted on Airport Courier tracking documents will be billed.
CARGO LIABILITY--Airport Courier will only be liable for the value declared on the Airport Courier bill of lading. It represents the maximum liability for all loss or damage of the entire shipment. Exposures beyond the value declared are not assumed by Airport Courier. These liabilities are assumed by the shipper or transferred to an insurance company by the purchase of an insurance policy. Airport Courier will provide insurance coverage when requested, with a 24 hour notice.
CLAIMS--Damage or loss discovered by the consignee after delivery must be reported to Airport Courier, LLC. PO Box 321 Commerce City CO 80037, in writing via mail or FAX to 877-957-4372 within 30 days after delivery. Claims for concealed damage must be reported in writing within 10 days after delivery. Airport Courier reserves the right to make an inspection of the shipment. Claims for overcharges or refunds must be made in writing to Airport Courier within 30 days of the shipment acceptance.
C.O.D. SERVICE--In accordance with Airport Courier Rules and Regulations, in effect at the time of shipment, C.O.D. shipments are acceptable to the Continental U.S., Alaska, Hawaii. Upon delivery Airport Courier will accept a check payable to the shipper only for the C.O.D. amount and a second check payable to Airport Courier if freight charges are collect. C.O.D. service is available at a fee of $15.00 or 2% of the C.O.D. amount, whichever is greater.
COVERAGE--Airport Courier delivers door-to-door or airport-to-airport to every major destination in the U.S. (request a listing listing of Airport Courier Cities)
DANGEROUS GOODS--Service is available subject to acceptance. Airport Courier personnel are trained and fully certified to handle these special commodity shipments in certain markets. Shipments will be rated in accordance with Airport Courier Rules and Regulations in effect at the time of shipment.
DECLARED VALUE CHARGES--In accordance with Airport Courier Rules and Regulations, in effect at the time of shipment. Valuation exceeding $10,000, can be handled provided a minimum of 24 hour notification is received before tendering shipment. Maximum declared value is $1,000,000 per each Airport Courier bill of lading.
DIMENSIONAL WEIGHT--Charges will be assessed on the actual or the dimensional weight of the shipment, whichever is greater. Dimensional weight is computed on the basis of 194 cubic inches equaling one pound for domestic service and 166 cubic inches equaling one pound for international service. Dimensional Weight = Length" x Width" x Height" divided by 194/166. If the dimensional weight is greater than the actual weight, the dimension weight figure is used in rate computation.
INSPECTION OF SHIPMENTS--Airport Courier reserves the right to inspect all shipments tendered for transportation.
OVERSIZED FREIGHT--Subject to advance arrangements, Airport Courier will accept shipments containing a piece or pieces in excess of 400 pounds with a length of 85 inches or greater or a height or width of 59 inches or greater or any one piece that exceeds 150 inches in length plus girth. Shipments will be rated in accordance with Airport Courier Rules and Regulations in effect at the time of shipment. An additional day in transit may be required.
RATING--Domestic shipments will be rated at the next higher weight level if lower charges result when rating at actual weigh levels.
SERVICE LEVELS—Jobs will be billed out according to service level specified or at which the job was actually performed as per electronic time stamps
All conditions are subject to Airport Courier Rules and Regulations.
Accessorial Codes
Afterhours- Monday – Friday 00:00 – 06:00, 18:00 – 23:59
00:00 Saturday – 23:59 Sunday
Holiday- New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, from 12:00 pm Christmas Eve, Christmas Day, from 12:00 pm New Years Eve.
Weight-Items exceeding 50 lbs for service levels 1 – 3, items exceeding 20 lbs AOG Services.
Wait-Standby time exceeding 10 minutes at pickup or receiving point.
Surcharges
Fuel- applies to AOG D to D and AOG HFPU only
Security- applies to AOG D to D and AOG HFPU only
Other levels of service may be available depending on delivery requirements.
Service Specific Terms
AOG HFPU-Upon order placement for AOG Hold for Pickup service (also known as “OTC” (over the counter), Airport Courier’s cargo liability is from the time of taking possession as per Airport Courier’s Bill of Lading from the shipper’s facility or designated pickup location to the point of tender at the receiving airline as evidenced by the receiving airlines signed air waybill and time stamp.
Accountability-AOG HFPU service fees are all inclusive to include: flight lookup, prepare routing, pickup from shipper’s location, tender, airline transportation, tracking and POD (proof of Delivery) notifications.
___________________________________________
AOG D to D- Upon order placement for AOG Door to Door service, Airport Courier’s cargo liability is from the time of taking possession as per Airport Courier’s Bill of Lading from the shipper’s facility or designated pickup location to the point of tender at the receiving airline as evidenced by the receiving airlines signed air waybill and time stamp; then upon recovery as evidenced by the release signature on the airline air waybill at the receiving station
AOG HFPU and AOG D to D Service disclaimer:
Upon order placement of either AOG service offered by Airport Courier (AOG HFPU or AOG D to D), the shipper and or client of Airport Courier understands that there is a shared involvement by Airport Courier, its agents and the airlines in order to achieve the requested service levels. Airport Courier will not be held liable for any loss of business, revenue or otherwise negatively affected as a result of any discrepancy during the service process that is out of Airport Couriers control in regard to damage, loss, theft or delays.
Airline air waybill-In accordance with these terms in regard to AOG HFPU and AOG D to D service levels and Airport Couriers IACSSP (Indirect Air Carrier Standard Security Program) Airport Courier will be recognized as the “shipper” on airline air waybills; thereby binding a shipping contract between Airport Courier and the airline. Airport Courier will specify “NVD” no declared value on the airline air waybill unless otherwise specified by Airport Couriers shipper.
Damaged shipments-In the event of damage during air shipment, Airport Courier will file claim with the airline involved. When a settlement is made as per the airline air waybill terms, settlement will then be made to Airport Couriers billed client as per Airport Courier tracking documents.
Airline Service Failure-in the event there is an airline service failure as per airline tariff codes and terms of service; in most cases, when an airline air waybill “does not ride as planned” as per the routing indicated on the airline air waybill, Airport Courier will file claim with the airline involved. Upon claim approval Airport Courier will credit 30% of the base rate of an AOG HFPU service level to the billed client as per Airport Courier tracking documents.
Notifications-Various means of notifications are available for the convenience to Airport Courier clients. To satisfy minimum accountability for delivery notification, one or more means may be used and will include: phone call, text message to specified text address, email or on line access, either through “Quick-Track” or by client log-in at www.airportcourier.net
On-line terms of use- Clients who are given access to the Order Entry, Tracking and Report modules through a password protected portal agree that:
Users take full responsibility for the accuracy of orders generated online and any attempt by Airport Courier to perform pick up or delivery with inaccurate information may result in additional expense.
By generating an online order and receiving a tracking number, the user agrees to Airport Courier Terms and Conditions.
Rates shown at the time of order are due and payable upon invoicing unless another amount for a given job is negotiated and agreed upon by both parties in which Airport Couriers will adjust the job to reflect agreed amount.
Additional expenses may be incurred that are not anticipated upon order entry. Airport Couriers reserves the right to adjust the order to reflect additional expenses.
Billing Terms
NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO Airport Courier, THE SENDER IS ULTIMATELY LIABLE FOR ALL CHARGES AND FEES.
A $20.00 special handling fee will be applied for any check or electronic funds transfer that is dishonored due to insufficient funds on deposit or incorrect/insufficient signature of the draw.
Requests for re-billing will be accepted up to 60 days from the invoice date, not counting the invoice date. Re-bill requests will be accepted only for unpaid shipments. If we are unable to obtain payment on any transaction billed to a credit card, a $10.00 special handling fee will be charged.
All remittances should be sent to the following address:
Airport Courier
PO Box 321
Commerce City, CO 80037
We reserve the right to audit shipments made via an automated shipping device to verify service selection and package or shipment weight. If the service selected or weight entered is incorrect, we may make appropriate adjustments to the invoice at any time.
Senders are responsible for accurately entering or relaying shipment information. Because the number of packages and weight per package are critical for our ability to correctly invoice, if you fail to provide - or incorrectly provide - this information you will be billed based on our best estimate of the number of packages transported. You will also be billed for either the standard dimensional factor at the time of billing or a standard "default" weight-per-package estimate. If no service is specified, we will send your shipment via the Airport Courier service selected by us at our sole discretion.
A request for invoice adjustment or refund must be made in writing. The request may be noted on either the "Invoice Summary", "Invoice Remittance" or by an attached letter. The request must state the reason that you believe an adjustment or refund should be warranted and you must provide the Airport Courier account number, the package tracking number, the date of shipment, the recipient's name, address and zip code. A credit will only be applied against charges for the shipment giving rise to the credit. NOTE: A partial payment against an invoice is not considered a request for invoice adjustment or notice of a refund request.
Overcharge means a charge based on an incorrect rate, an incorrect special handling fee, billing for the wrong type of service or billing based on incorrect package/shipment weight, waiting time or account numbers.
Requests for invoice adjustments or refunds must be received within 30 days after the date of shipment if WE are responsible for the error. Requests for invoice adjustments and refunds must be received within 30 days after the original invoice date if YOU are responsible for the error.
If you choose to send your invoice adjustment request separately from your remittance statement, please send it to the following address:
Airport Courier
ATTN: Accounts Receivable
PO Box 321
Commerce City, CO 80037
For additional information or assistance regarding billing issues, please contact our Accounts Receivable department at 210-488-7457 or email [email protected] from 9:00 AM to 5:00 PM (CST), Monday through Friday.
The shipper is responsible for all reasonable costs incurred by Airport Courier in attempting to obtain payment on any transaction. Such costs include - but are not limited to - attorneys' fees, collection agency fees, interest fees and court costs.
Credit Terms
The invoice date begins the credit term cycle, and payment is due within fifteen days from the invoice date. Failure to keep your account current will result in your account being placed on a "credit card only" status. This status may impair your ability to use our service, your shipments may be delayed.
Credit privileges will not be restored until you have paid all PAST DUE balances in full, in addition to all costs, fees and expenses incurred by Airport Courier in collecting or attempting to collect such balances. NOTE: Airport Courier may require establishment of electronic funds transfer as a prerequisite to credit restoration.
Customers requesting removal from "credit card only" status must contact our Accounts Receivable department at 210-488-7457 or email [email protected]
Airport Courier may decline to restore your credit privileges even if all costs, fees and expenses are paid. In the event of a prompt payment (on a "credit card only" status), you agree to be liable for all reasonable costs which may include - but are not limited to - attorneys' fees, collection agency fees and/or interest and court costs. NOTE: We do not provide consumer credit privileges.
Liabilities Not Assumed
Airport Courier will not be liable for, nor shall any adjustment, refund or credit of any kind be made as a result of any loss, damage, delay, mis-delivery, non-delivery, mis-information or any failure to provide information, except such as may result from our sole negligence.
WE WILL NOT BE LIABLE FOR ANY DAMAGES - WHETHER DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL - WHETHER OR NOT WE KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED, INCLUDING - BUT NOT LIMITED TO - LOSS OF INCOME OR PROFITS. IN NO EVENT SHALL OUR OR THE SERVICING COURIER AGENT/MOTOR CARRIER’S or AIRLINES LIABILITY EXCEED THE DECLARED VALUE OF A SHIPMENT.
Nor shall we, absent agreement, in writing, and executed by an Airport Courier manager, we will not be liable for, nor shall any adjustment, refund or credit of any kind be given as a result of any loss, damage, delay, mis-delivery, non-delivery, mis-information or failure to provide information caused by or resulting in whole or in part from:
· The act, default or omission of any person or entity other than Airport Courier
· Your violation of any of the Terms and Conditions , as amended from time to time - but not limited to - the improper and insufficient packaging, securing, marking or addressing of shipments, or use of an account number that is not in good credit standing.
· Perils of the air, public enemies, criminal acts of any person or entities, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotions, hazards incident to a state of war, acts of terrorism, local or national weather conditions (as determined solely by us), national or local disruptions in air or ground transportation networks, strikes and/or anticipated strikes (of any entity, including other carriers), natural disasters (earthquakes, floods, hurricanes), conditions that present danger to our personnel, and disruption or failure of communication and information systems.
· Acts or omissions of any person or entity other than Airport Courier, including our compliance with verbal or written delivery instructions from the sender, recipient or persons claiming to represent the shipper or recipient.
· The inability to provide a copy of the delivery record or a copy of the signature obtained at delivery.
· Failure to provide a valid Airport Courier account number that is in good credit standing.
· Our failure to notify you or any delay, loss or damage in connection with your package/shipment or any inaccuracy in such notice.
· Performance of any services will constitute us as shippers or anyone's agent for any purpose..
· Our provision of advice, assistance or guidance on the appropriate packaging of packages/shipments does not constitute acceptance of liability, unless such advice, assistance or guidance has been approved in writing by an officer of Airport Courier, LLC and expressly accepts liability in the event of a damaged package/shipment.
· Airport Courier will not be liable for any package/shipment where our records do not reflect that the package/shipment was tendered to us by the customer.
In addition to other limitations which may apply under terms and conditions of a servicing courier/motor carrier’s tariff and shipment agreements, neither Airport Courier, nor the servicing courier agent/motor carrier or airline will be liable for any loss, cost, damage to or delay of any shipment related to or arising out of the following:
· Packages/Shipments of any alcoholic beverages, tobacco products, plants and plant materials.
The nature of the shipment, including any defect, characteristic or inherit vice of the shipment.
· Loss of or damage to articles packed and sealed in packages/shipments by the sender or by persons acting at sender's direction, provided the seal is unbroken at the time of delivery, the package/shipment retains its basic integrity, and receipt of shipment by the recipient without written notice of damage on the delivery record.
· Erasure of data or the loss or irretrievability of data stored on magnetic tapes, files or other storage media; Erasure or damage of photographic images or sound tracks from exposed film
· Loss of or damage to articles packed and sealed in packages/shipments by the sender or by persons acting at sender's direction, provided the seal is unbroken at the time of delivery, the package/shipment retains its basic integrity, and receipt of shipment by the recipient without written notice of damage on the delivery record.
· The shipment of fluorescent tubes, neon lighting, neon signs, x-ray tubes, laser tubes, light bulbs and flat panel display screens (all types).
· Releasing packages/shipments released without obtaining a signature, if permission by sender has been granted to leave a package/shipment without a signature. NOTE: Airport Courier will not request a serving courier to packages/shipments without being instructed to do so.
· Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases or other items whose outer finish might be damaged by adhesive labels, soiling or marking unless placed within a protective container for shipment.
· If a package/shipment is refused by the recipient, leaks or is damaged, the package/shipment will be returned to the sender. If the sender refuses to accept the returned package/shipment or it cannot be returned because of leakage or damage due to faulty packaging, the shipper is responsible for - and will reimburse Airport Courier and the servicing courier agent/motor carrier - for all costs and fees of any type connected with the legal disposal of the package/shipment, plus any costs and fees of any type connected with the clean-up of any spilling or leakage.
Re-Delivery Service
This service will be provided upon request. If our first delivery attempt is unsuccessful - either to a commercial or residential address - Airport Courier will make an additional attempt to deliver (as instructed by the shipper) at a rate equal to the original charge. If a package still cannot be delivered, we will hold it at Airport Couriers or assigned agent of Airport Couriers’ for two (2) additional business days while we research the status with the sender and/or the recipient, and receive further instructions. Any shipment that cannot be delivered after that time will be considered "undeliverable".
Routing and Re-Routing
Airport Courier may re-route packages/shipments when the sender authorizes the re-route. A re-route is a request to change a delivery address from what was originally requested. Specifically, a re-route is:
· A change from one street address to another in the same city/state.
· A change from HOLD FOR PICKUP to a request for DOOR to DOOR.
· A change from delivery instructions to a request for HOLD FOR PICKUP.
We will determine the routing of all packages/shipments, including the mode of transportation used - air, ground or any combination thereof - in providing our services. We reserve the right to divert any package/shipment (including the use of other carriers) in order to facilitate its delivery.
Re-Routing Terms
1. An additional fee will be billed to the account number specified for each re-routed package/shipment. This will not apply when a package intended for delivery is changed to HOLD FOR PICKUP.
2. To re-route a package/shipment, the sender must call and provide us with the Airport Courier tracking number.
3. If a recipient calls to re-route a package/shipment, they must provide us with the applicable Airport Courier tracking number. We may, at our option, require the shipper to authorize and approve the re-routing.
4. If the sender calls to re-route a shipment, the sender must provide us with the new destination address for the package, including a valid contact phone number for the recipient.
5. We will attempt to honor the new delivery request, but our verification and handling procedures may result in delays. Only ONE re-route will be allowed per package/shipment.
Warranties
Airport Courier makes no warranties - express or implied – Airport Courier is not responsible for any damage to, loss or delay of any shipment of the acts of third parties. If you have any questions or concerns regarding our services, please contact us:
Airport Courier LLC
PO Box 321
Commerce City, CO 80037
877-877-9211
[email protected]